Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period

The cooling-off period is 10 days.

This period is calculated as from the date on which you received the goods.

If the last date where goods can be returned is a public holiday, a Saturday, Sunday, 24 December or 31 December, the deadline will expire on the following working day.

The deadline has been observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?

If you want to withdraw from the contract, please send an unambiguous statement to Calzaturificio Donna Carolina S.r.l., with registered office in Vicolo Mascagni 1, 30032 Fiesso d’Artico, Italy, att.: E-commerce Customer Service, email: CUSTOMERS@DONNACAROLINA.IT that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return.

This statement can easily be sent to Customer Services via our Contact Form.

You may also use this MODEL WITHDRAWAL FORM, which, however, is not mandatory.

In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

Repayment

If you exercise your right to withdraw from the contract, we will refund the payment received from you, excluding delivery costs, without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.

We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.

Return of goods

You must return the goods to DONNACAROLINA without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to DONNACAROLINA. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.

In case of return, you shall bear the direct cost of returning the goods (postage/freight).

DONNACAROLINA's name and address where to the goods must be returned:

Calzaturificio Donna Carolina S.r.l.
Vicolo Mascagni 1
30032 Fiesso d’Artico
Italy

Used/impaired goods

You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

Some of our goods are sealed with a special tag. This tag does not prevent you from trying on the product, however, if the tag is removed, you might not be able to exercise your full return right.

Specially made goods

The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

Notification in case of non-conformity of goods

DONNACAROLINA grants a 24 months' right to give notice of lack of conformity of goods. This right to give notice of lack of conformity of goods means that you can complain about errors and defects related to the goods, which have appeared within 24 months after the purchase. You must complain within reasonable time after the error or the defect has been or should have been noted. We will reimburse the freight charges paid by you in connection with the return shipment, on the basis of the shipping costs of the less expensive type of standard delivery offered by us, provided that the complaint is justified.

You can file a complaint by sending the return note (including the return code) and the defect product to the following address: