Conditions for navigation

Please read the following warnings carefully before starting to browse our site.

This site is subject to the terms and conditions of use set out below, which may be modified at any time at our sole discretion.

The use of this site even in the event of changes will result in unconditional acceptance of the terms and conditions set out here.

Protection of Industrial and Intellectual Property

The materials contained in this site are disclosed only for information and promotional purposes: information, images, photographs, trademarks, and any other type of material on this site, are and will remain the exclusive property of Calzaturificio Donna Carolina S.r.l.

This means that the partial and / or total reproduction, distribution, publication, transmission, any modification, and sale of everything contained in this site is strictly prohibited.

Only personal, non-commercial use of the material that you will find on this site is permitted: such use in any case gives any title, right or interest to the material contained herein. Therefore, any use other than that permitted above is prohibited and will constitute a violation of the rights of Calzaturificio Donna Carolina S.r.l.

Disclaimer / Disclaimer

The materials on this site may have errors or inaccuracies and be out of date. Calzaturificio Donna Carolina S.r.l. assumes no responsibility in relation to the aforementioned content. The evaluation and verification of the contents and information indicated on the site, also acquired through third parties, as well as their quality, is therefore subject to your sole responsibility, as Calzaturificio Donna Carolina S.r.l. in the indication and selection of said contents and information, made a subjective evaluation at the time of their publication, without assuming any commitment of results and / or satisfaction towards users.

Calzaturificio Donna Carolina S.r.l. and its employees assumes no responsibility for any damage related to the use of this site and the information contained within, as well as the functionality of the site itself. Anyone who uses the information and / or materials contained herein assumes full responsibility for any loss, cost and damage, whether direct or indirect, of any nature and entity, deriving from the use of the site itself.

The website is owned and operated by Calzaturificio Donna Carolina S.r.l., hereinafter referred to as “DONNACAROLINA”, business registration number IT00423140276, with registered office in Vicolo Mascagni 1, 30032 Fiesso d’Artico, Italy. Please be informed; when you shop items from the brand Donna Carolina or Carolina Adid, your order will be processed by DONNACAROLINA. All names, brands, trademarks and logos on the website are the property of DONNACAROLINA. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from DONNACAROLINA or the respective owner of such rights.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of DONNACAROLINA. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from DONNACAROLINA. DONNACAROLINA makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. DONNACAROLINA is entitled to change the content of the website at any time without preceding notice.

If the website links to a third party website, DONNACAROLINA makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Please read about how we process personal data in our PRIVACY POLICY.

Terms and Conditions for Sale

The below terms and conditions shall apply to all deliveries from Calzaturificio Donna Carolina S.r.l., business registration number IT00423140276, with registered office in Vicolo Mascagni 1, 30032 Fiesso d’Artico, Italy, to customers purchasing goods in the DONNACAROLINA online shop.

1. Conclusion of contract

A final and binding contract has been concluded between you and DONNACAROLINA when your order has been confirmed by DONNACAROLINA. DONNACAROLINA will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the DONNACAROLINA online shop if you are a private consumer, i.e. not a business customer.

Fair use

DONNACAROLINA reserves the right to prevent persons from shopping via the DONNACAROLINA online shop in case of a high number of returns.

Moreover deactivation of customer accounts can also be triggered by suspected fraud.

2. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the DONNACAROLINA online shop in respect of the relevant product on the date of placing of the order.

DONNACAROLINA reserves the right to amend any prices incorrectly stated in the DONNACAROLINA online shop. Furthermore, DONNACAROLINA reserves the right to amend any prices, taxes and/or other costs stated in the DONNACAROLINA online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by DONNACAROLINA. For more information, please contact your bank.

When ordering goods in the DONNACAROLINA online shop an amount will be added in payment of shipping costs. The amount you will be charged for delivery is € 4,95 (Home Delivery) and € 14,95 (Express Delivery).

DONNACAROLINA does not assist in VAT refund for the purchase of products from our online shop, which are exported outside of European Union by individuals or corporate customers. 

3. Payment

When ordering goods in the DONNACAROLINA online shop it is possible to use the following payment options:

Credit and debit card (VISA, Mastercard, Maestro)

This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods.


This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.

All payments are subject to validation and authorisation by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.

4. Shipping and Delivery

Delivery of the products purchased on usually occurs within 2-3 working days in Italy and in EU and within 5 working days in all other destinations.

Delivery times are subject to delays in the event of festivities; couriers do not effectuate deliveries on the days of 25/12, 26/12, 01/01 or at weekends.

For orders placed with payment by credit card one working day must be added to the usually delivery times by reason of the usual administrative control procedures.

Please note that the following costs are starting estimates and can raise depending on final weight of parcel. The exact amount will be displayed at the checkout before the payment procedure.

Austria €12
Belgium €12
Denmark €15
Finland €30
France €15
Germany €12/Free
Holland €12
Italy €6,50/Free
Liechtenstein €12
Luxembourg €12
Norway €20
Portugal €20
Russia €45*
Spain €15
Sweden €20
Switzerland €12*
United Kingdom €20
United States €45*

* Shipments to these destinations are subject to taxes and customs fees. These costs are solely payable by the receiver of the package, who will pay said duties to the shipping service or to the proper governing authorities.

Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is:

- 4-5 working days (Home Delivery)

- 1-2 working days (Express Delivery).

DONNACAROLINA is not obliged to deliver goods which are out of stock.

5. Liability

DONNACAROLINA is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, DONNACAROLINA is relieved from performance of its obligations.

DONNACAROLINA's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

DONNACAROLINA assumes product liability vis-a-vis you under applicable law.


Donna Carolina shoe factory S.r.l.

Registered office in Via P. Mascagni 1, 30032, Fiesso d'Artico, Venice, Italy, Telefax Service +39 041 51 60 455.