The website is owned and operated by Calzaturificio Donna Carolina S.r.l., hereinafter referred to as “DONNACAROLINA”, business registration number IT00423140276, with registered office in Vicolo Mascagni 1, 30032 Fiesso d’Artico, Italy. Please be informed; when you shop items from the brand Donna Carolina or Carolina Adid, your order will be processed by DONNACAROLINA. All names, brands, trademarks and logos on the website are the property of DONNACAROLINA. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from DONNACAROLINA or the respective owner of such rights.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of DONNACAROLINA. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from DONNACAROLINA. DONNACAROLINA makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. DONNACAROLINA is entitled to change the content of the website at any time without preceding notice.

If the website links to a third party website, DONNACAROLINA makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Please read about how we process personal data in our PRIVACY POLICY.

TERMS AND CONDITIONS FOR SALE

The below terms and conditions shall apply to all deliveries from Calzaturificio Donna Carolina S.r.l., business registration number IT00423140276, with registered office in Vicolo Mascagni 1, 30032 Fiesso d’Artico, Italy, to customers purchasing goods in the DONNACAROLINA online shop.

1. Conclusion of contract

A final and binding contract has been concluded between you and DONNACAROLINA when your order has been confirmed by DONNACAROLINA. DONNACAROLINA will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the DONNACAROLINA online shop if you are a private consumer, i.e. not a business customer.

Fair use

DONNACAROLINA reserves the right to prevent persons from shopping via the DONNACAROLINA online shop in case of a high number of returns.

Moreover deactivation of customer accounts can also be triggered by suspected fraud.

2. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the DONNACAROLINA online shop in respect of the relevant product on the date of placing of the order.

DONNACAROLINA reserves the right to amend any prices incorrectly stated in the DONNACAROLINA online shop. Furthermore, DONNACAROLINA reserves the right to amend any prices, taxes and/or other costs stated in the DONNACAROLINA online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by DONNACAROLINA. For more information, please contact your bank.

When ordering goods in the DONNACAROLINA online shop an amount will be added in payment of shipping costs. The amount you will be charged for delivery is € 4,95 (Home Delivery) and € 14,95 (Express Delivery).

DONNACAROLINA does not assist in VAT refund for the purchase of products from our online shop, which are exported outside of European Union by individuals or corporate customers. 

3. Payment

When ordering goods in the DONNACAROLINA online shop it is possible to use the following payment options:

Credit and debit card (VISA, Mastercard, Maestro)

This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods.

PayPal

This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.

All payments are subject to validation and authorisation by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.

4. Delivery

Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is:

- 4-5 working days (Home Delivery)

- 1-2 working days (Express Delivery).

DONNACAROLINA is not obliged to deliver goods which are out of stock.

5. Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period

The cooling-off period is 10 days.

This period is calculated as from the date on which you received the goods.

If the last date where goods can be returned is a public holiday, a Saturday, Sunday, 24 December or 31 December, the deadline will expire on the following working day.

The deadline has been observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?

If you want to withdraw from the contract, please send an unambiguous statement to Calzaturificio Donna Carolina S.r.l., with registered office in Vicolo Mascagni 1, 30032 Fiesso d’Artico, Italy, att.: E-commerce Customer Service, email: CUSTOMERS@DONNACAROLINA.IT that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return.

This statement can easily be sent to Customer Services via our Contact Form.

You may also use this MODEL WITHDRAWAL FORM, which, however, is not mandatory.

In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

Repayment

If you exercise your right to withdraw from the contract, we will refund the payment received from you, excluding delivery costs, without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.

We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.

Return of goods

You must return the goods to DONNACAROLINA without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to DONNACAROLINA. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.

In case of return, you shall bear the direct cost of returning the goods (postage/freight).

DONNACAROLINA's name and address where to the goods must be returned:

Calzaturificio Donna Carolina S.r.l.

Vicolo Mascagni 1

30032 Fiesso d’Artico

Italy

Used/impaired goods

You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

Some of our goods are sealed with a special tag. This tag does not prevent you from trying on the product, however, if the tag is removed, you might not be able to exercise your full return right.

Specially made goods

The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

6. Notification in case of non-conformity of goods

DONNACAROLINA grants a 24 months' right to give notice of lack of conformity of goods. This right to give notice of lack of conformity of goods means that you can complain about errors and defects related to the goods, which have appeared within 24 months after the purchase. You must complain within reasonable time after the error or the defect has been or should have been noted. We will reimburse the freight charges paid by you in connection with the return shipment, on the basis of the shipping costs of the less expensive type of standard delivery offered by us, provided that the complaint is justified.

You can file a complaint by sending the return note (including the return code) and the defect product to the following address:

Calzaturificio Donna Carolina S.r.l.

Vicolo Mascagni 1

30032 Fiesso d’Artico

Italy

If you no longer have the return note or the return label/postal sticker, please contact Customer Services to get a new one.

7. Liability

DONNACAROLINA is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, DONNACAROLINA is relieved from performance of its obligations.

DONNACAROLINA's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

DONNACAROLINA assumes product liability vis-a-vis you under applicable law.